Biography: Dr. Barbara Heller




Professional Experience

Barbara specializes in coaching and training to improve intercultural working relationships, focusing on topics such as intercultural communication, leadership, teamwork, presentation, and negotiation skills. She also helps clients design and manage organization development projects.

Barbara helps clients operationalize the human elements necessary to meet their operational and strategic goals. She works with clients to develop specific action plans for breakthrough and continuous improvement efforts and helps them develop relevant, specific research strategies (using interview guides, focus groups, questionnaires, data management techniques, and data analysis tools) to guide and inform their organizational improvement efforts. Barbara has developed many original models for measuring employee and customer behaviors, such as the Purpose & Process Model of Organization Culture and the Cross Functional Team Customer Value Assessment.

Barbara's professional background includes extensive experience in developing and facilitating seminars and workshops on a variety of topics including: intercultural communication, leadership, conflict resolution, and strategic human resource management. She worked for L.L. Bean, Inc. in Distribution (1985), Customer Service (1986-1987) and Finance (Security)(1985 & 1990). She has been involved in research projects in the private and public sector since 1985. She worked with Rath & Strong Management Consultants (based in Lexington, Massachusetts and Hamburg) between 1992 and 1997, and since 1997 has been working as an independent consultant and coach.

In 2001 and 2002 she taught the Strategic Human Resource Management course in the Executive MBA program of the European Business College Munich, a division of the European University (http://www.euruni.edu/edu.html)

Education

Barbara received her Bachelors degree in Psychology with a concentration in International Affairs from the University of Maine (1984). She received her Masters degree (1990; Conflict Resolution) and her Ph.D. (1993; Organizational Behavior and Organizational Psychology) from the Institute of Labor and Industrial Relations at the University of Illinois at Urbana-Champaign.

Publications

Barbara has published articles in Human Resource Management Review ("Dyadic Distance in Organizations," Napier & Ferris, 1993) and National Productivity Review ("Linking Creativity, Common Vision, and Customer Connection: Synergy for Organizational Competitiveness," Burns & Napier, 1994). Other articles include "Styles of Conflict Resolution: Characteristics and Behaviors," and "Continuously Benchmarking What Matters Most: Customer Value."

Personal

Barbara is from Pownal, Maine, U.S.A. She has worked in several countries, including Canada, England, Scotland, France, and Singapore as well as the U.S.A. and Germany. She lives in Altötting, Germany, a beautiful Bavarian town 45 minutes north of the Alps, with her husband Helmut and their sons Benedikt, Leo, and Dominik.